FAQs

Frequently Asked Questions

Can I get my loan statement?

You can get your loan statement through our head office or any of our branches countrywide. This statement is at a fee of Kes 500 paid to the company bank account or TrustGro Paybill number and issued 48 hours after payment.

Can I get my loan clearance?

You can get your loan clearance once you provide your proof of payment through our head office or any of our branches countrywide. The clearances are issued 24 hours upon receiving the proof of payment.

Can I get a refund?

You can get your refund after filling in a refund form from our head office or any of our branches countrywide. The refund take 7 days  to be disbursed to your account.

Who qualifies for a loan with TrustGro?

• Government Payroll Loans - All civil servants and county government employees.
• Vehicle Logbook Loans- Vehicle owners in employment or vehicle owners running their    own businesses.
• Salary Advance Loans- Formally employed individuals in private companies

How do I apply for a loan? (Requirements – visit the website for all products)

You can apply for a loan through the USSD code *714#, at any of our branches countrywide, or through our website www.trustgro.com

What is TrustGro lending interest rate?

We have a flexible interest rate which is dependent on the product one takes. Refer to our various products on our website or visit any of our branches for more clarification.

What is the term for borrowing a loan?

• Government Payroll Loans- the borrowing term ranges from 1 month to a maximum of    84 months. (Should be changed to 96 months once it's tested.)
• Vehicle Logbook Loans- The borrowing term ranges from 1 month to 24 months.
Salary Advance Loans- the loan is payable in 1 month.

How much can I qualify/borrow from TrustGro?

• Government Payroll Loans- You can get a loan amount of Ksh 10,000 up to 1.5Million    depending on your payslip affordability.
• Vehicle Logbook Loans- You can get a loan amount of Ksh 50,000 up to 5Million    depending on your Mpesa/bank statement cash-in flows.
Salary Advance Loans- You can get a loan amount of Ksh 5000 up to Ksh 200,000    depending on your payslip affordability.

What is the maximum amount of loan that can be borrowed?

For Check-Off and VLB loans one can borrow up to Kshs.1,500,000 and Kshs.5,000,000 respectively.

How long does it take for me to have money disbursed to me?

Payments are made either through Mpesa/ EFT/ RTGS. The transaction period is dependent on the loan you have taken from 24-72hours.

Can I qualify for a top up loan?

Yes, TrustGro offers a top up on the current loan after receipt of at least one installment.

Do you Offset loans from other institutions?

Yes, we do.

Is one in a position to clear their loan before the term ends?

Yes, you can settle the loan at any given time.

Is interest on a reducing balance?

This is dependent on the product one takes.

Can I get my loan statement?

You can get your loan statement through our head office or any of our branches countrywide. This statement is at a fee of Kes 500 paid to the company bank account or TrustGro Paybill number.

Can I re-pay my loan by monthly payments by paying directly from my bank account?

Repayment of the loan is made through direct deduction by employer and/ or the Company Mpesa Paybill.

Do you give loans to anyone listed on CRB?

We give loans to any valid client listed or not listed on CRB, so long as he/she has a valid payslip with ability to accommodate the deduction or has sufficient cash inflows, and a vehicle that meets the pre-approved amount for the loan applied for.

What is your turn around time?

This is dependent on the type of loan one has taken and if they have complied with the requirements guide upon submission. Salary Advance loans are paid within 3hrs, Check-off loans are paid within 24hrs, Buy-Off loans and Log Book loans within 72hrs.

Can’T find the answer you are looking for?

Please get in touch and we will help you to get all your questions answered.